Services

Clarity is part of the product, so here's exactly how this works. This page is part of the product: clear rules, no surprises.

Time window

• You have 14 days from purchase to request a refund or return.
• After 30 days, refunds are only made if required by law or in rare special cases.
• Late refunds (2+ months of use but under 1 year) are charged at $136/month for time used.

What's returnable

• Digital products (courses, downloads, indicators, dashboards) are normally non-refundable once accessed or downloaded.
• We may refund or credit you if a technical problem cannot be fixed after you contact support.
• Physical items (if we ever offer them) must be unused, in original packaging, with proof of purchase.

When we can help

• You never received access or the download link.
• What you received is materially different from the sales page description.
• A technical fault makes normal use impossible and we cannot resolve it in a reasonable time.

When we do not refund

• You changed your mind after accessing the digital product.
• You are unhappy with trading results or market performance — profits are never guaranteed.
• You did not follow basic setup or usage instructions after we provided them.

How to request a refund

• Email support@limesignalworks.com within 14 days of purchase.
• Include your name, order number, date of purchase, product name, and a short description of what went wrong.
• For tech issues, attach screenshots or error messages so we can troubleshoot quickly.

What happens next

• We confirm we received your request and may ask a few clarifying questions.
• If approved, refunds go back to your original payment method within 7–10 business days (your bank may take longer to show it).
• For physical items, we may wait to receive and inspect the return before final approval.

How to reach us

Support email: support@limesignalworks.com
Mailing address: Lime Signalworks LLC, Cincinnati, Ohio

Keep copies of our emails for your records.