Services
One way to work with Lime, plus the plain-language refund rules that apply to it.
Keelwise is our trading assistant: it watches the market, proposes trades for your approval, and protects every approved buy with stops held at your broker. Daily alert updates, Harbor Now, custom tools, and support are included.
- One price: $3,300, paid over 18 months ($183.33 a month). After 18 payments, Keelwise is yours to keep.
- Cancel any time, no questions asked. If payments stop, Keelwise pauses until they resume.
- From month 19, maintenance of $330 a year covers software updates and the daily market report.
- Start with a free 33-day evaluation on a paper account. Call or email us to arrange it.
Clarity is part of the product, so here's exactly how this works. This page is part of the product: clear rules, no surprises.
Time window
- You have 14 days from purchase to request a refund or return.
- After 30 days, refunds are only made if required by law or in rare special cases.
- You can cancel Keelwise payments at any time; cancelling stops future payments and pauses Keelwise.
What's returnable
- Digital products (courses, downloads, indicators, dashboards) are normally non-refundable once accessed or downloaded.
- We may refund or credit you if a technical problem cannot be fixed after you contact support.
- Physical items (if we ever offer them) must be unused, in original packaging, with proof of purchase.
When we can help
- You never received access or the download link.
- What you received is materially different from the sales page description.
- A technical fault makes normal use impossible and we cannot resolve it in a reasonable time.
When we do not refund
- You changed your mind after accessing the digital product.
- You are unhappy with trading results or market performance — profits are never guaranteed.
- You did not follow basic setup or usage instructions after we provided them.
How to request a refund
- Email support@limesignalworks.com within 14 days of purchase.
- Include your name, order number, date of purchase, product name, and a short description of what went wrong.
- For tech issues, attach screenshots or error messages so we can troubleshoot quickly.
What happens next
- We confirm we received your request and may ask a few clarifying questions.
- If approved, refunds go back to your original payment method within 7–10 business days (your bank may take longer to show it).
- For physical items, we may wait to receive and inspect the return before final approval.
How to reach us
Support email: support@limesignalworks.com
Mailing address: Lime Signalworks LLC, Cincinnati, Ohio
Keep copies of our emails for your records.
We respect our customers, so feel free to visit during normal business hours.
Lime Signalworks LLC
2722 Erie Ave, Ste 219, Cincinnati, OH
Call us: 380-200-0288
Operational Hours
- Mon – Fri: 09:00 am – 05:00 pm
- Sat – Sun: Closed